如何应对角色扮演的问题

角色扮演是各大外企招聘时经常采用的方式之一。接下来，小编给大家准备了如何应对角色扮演的问题,欢迎大家参考与借鉴。

回答这类问题的要点是应聘者一定要设身处地、把自己当作角色中的人物。另外，基于任何角色提出的问题根本的目的是要考察应聘者对公司的态度，所以在角色扮演时，要把自己想象成该角色，也要站在全公司的角度来考虑问题，所谓大处着眼、小处着手，方能立于不败之地。

Case One

Interviewer: You are a director of our company and you are in charge of a project. There are six people in the project team. Due to different opinions, the team is split1 into two parts at a meeting and they are debating ferociously2. At this time, as a leader, what will you do to coordinate3 the two parts? If the two parts disagree, what will you do then?

如果你已经成为我公司的一名主管，由你负责管理一个项目。在该项目的团队中一共有六个人。在一次会议上，由于观点不同，团队分成两派，,进行了激烈的争论，这时，你作为领导者该如何协调?如果两方不能达成共识，你又会怎么办?

Applicant4: First, I will listen to both sides carefully, and make my own judgment5. If I prefer one side, I will give facts and data to persuade the other side. If my opinion is between the two sides, I will also give facts and data to prove my opinion right. It is better that the two sides will agree on it. If not, I will stick to my opinion and allow the colleagues who keep reserved opinions to give more data and communicate with me. In short, my principle is that everything should be based on data and facts. Every colleague has the right to express his opinion. I will try my best to make all people agree on one thing. If I fail, I will make my decision, as a leader.

首先我会仔细聆听双方的观点和理由，并作出我的判断。如果我倾向于其中一方的观点，我会拿出数据和事实来说服另一方;如果我的观点是介于两者之间，我同样会基于数据和事实来证明我的立场。如果最后大家能够达成共识自然最好。如果不能，我会坚持我的观点，但允许持保留意见的同事拿出更多的数据来和我沟通。总之，我的原则是，用数据和事实说话，每一位同事都有权表达他的观点，我会尽量让大家达成共识。如果不行，那作为领导者，我会做出一个决定。

点评：该求职者能够基于数据和事实说话，既不是独断专行，也不做和事老，这充分表现了他处理问题的成熟程度。

Case Two

Interviewer: You are now a team member and if your leader has made a decision but you don't quite agree with this decision and other members don't express any special opinions, what will you do?

如果你现在是一个项目的团队成员，如果你的领导已经作出了一个决定，但你个人对这个决定不十分赞同，而其他的成员没有表达特别的意见，那你会怎么做?

Applicant: If my leader has made a decision, but I myself don't quite agree with this decision and other members don't express any special opinion, I will still express my opinion. If the leader doesn't agree with me, I will make my own judgment. If this decision isn't very important, then as a team member, I will act according to what the leader has decided6. If this is a key decision, I will gather related information to support my view and try to persuade my leader.

如果我的领导已经做出了一个决定，但我个人对这个决定不十分赞同，而其他的成员没有表达特别的意见，这时候问我仍然会提出我的意见。如果领导不同意，那我会做出自己的判断。如果我们这个决定并不是十分重要的，那么作为团队成员，我会遵照领导的决定来执行;如果是一个关键的决定，我会搜集相关的材料为我自己的观点寻找支持，力求说服领导。

点评：虽然只是一个团队成员，但该求职者仍然能够大胆地提出自己地意见，并且能够就问题做出理性的判断，能够让面试官觉得该求职者是真正站在公司的立场上看待问题，并且体现了他处理问题的成熟性。

　　扩展：如何回答工作期望问题

工作期望是面试中一个必问问题之一。通常面试官都会问你想从工作中的到什么，或是你三到五年内的计划。那么，该如何回答这样的问题呢?下面两个案例会给你一点启示。

Case One

Interviewer: What do you want most from your work?

你最希望从工作中得到什么?

Applicant1: I hope to get a kind of learning, to get skills from my work. Though I have studied in school for nearly 16 years, I have only learned knowledge. In the university, I got no chance to see real life and didn't get working skills. So I want to learn some working skills and become a professional in an industry.

我最希望得到的是一种学习，能让我学到工作的技能。虽然我已经在学校学习了快16年,但只是学习到了知识，在学校里，没有机会接触到真正的社会，没有掌握一项工作技能，所以我最希望获得一项工作的技能，能够成为某一个行业领域的专业人士。

Interviewer: Why did you choose us?

你为什么选择到我们公司来应聘?

Applicant: As the saying goes, "well begun is half done". Your company is a famous one in the industry and boasts a high reputation. I hope to choose your company as the beginning of my career. I can not only learn new things, but set a solid foundation for my future career as well.

俗话说"良好的开端是成功的一半"。贵公司是行业内的知名公司，享有很高的声誉。我希望选择贵公司作为事业的开端，不仅可以学到新东西，而且为我将来的发展打下良好的基础。

Case Two

Interviewer: What do you hope this job will give you?

你最希望这份工作给予你什么?

Applicant: I hope this job will give me a chance to take responsibility. In more than ten years' of study as a student, I have never taken any responsibility in any real sense or earned money for a company. I think people can only become mature by taking on responsibility. I hope this work will give me the chance to develop fully2.

我希望这份工作可以给我一个承担职责的机会。在过去十几年的学习生涯中，作为一名学生，我从来没有在真正意义上承担过责任，为一个企业盈利。我认为，人是通过承担一定的责任才能成长、成熟的，我希望这份工作能够给予我发展的机会。

以上例子从学习和承担职责的角度出发，都十分注重能力的培养，这会让面试官觉得求职者不是一个功利心很强的人，给面试官留下好印象。