保险和索赔英语对话口语练习
在外贸英语对话中，你是否经常会看到保险和索赔这样的例子呢?下面是本站小编给大家整理的保险和索赔英语对话，供大家参阅!
(Mr. Green， representative of a European import firm， is on a visit to China. He arrived in Guangzhou a few days ago and has been attending the Guangzhou Fair. He has been instructed by his head office to get into contact with Miss Weng of Chinese Trading Corporation， Guangzhou Branch， to talk over a claim case. Miss Weng is handling the case on behalf of her Shanghai Branch. )
(A： Miss Weng; B： Mr. Green)
A： Good afternoon， Mr. Green. I'm told that you've been waiting here for me for quite some time. Sorry to keep you waiting. A talk with an importer from Europe prevented me from coming here.
B： It doesn' t matter， Miss Weng. I know you are always very busy.
A： Is there anything urgent?
B： Well， things are like these. I've just received a telex from my home office， that the goods shipped in March by S. S. Victoria under Order No. 1043 have arrived at Alexandria. But， to our great surprise， they are not in proper condition.
A： Yes， really? What's the trouble then?
B： Quite a number of cartons were badly damaged. Many of the Men's Shirts were water-stained and the majority of the others were severely soiled.
A： Where are the goods now?
B： The goods have been unloaded into the carrier's house. As they are in such a damaged condition， we doubt we will be able to take delivery.
A： Do you know the percentage of the damaged portion?
B： Not exactly. The goods are now under inspection.
A： That's good. We should require a survey report， with that we may know the extent of the damage.
B： My people say that they would send you some shirts drawn at random from the shipment so that you can see yourselves the damaged condition and the reason why they are unsaleable.
A： We should make it clear whether the damage was caused in transit or during the unloading process， or by other reasons.
B： I hope it isn't due to the improper packing. As you know， if that being the case， you will be held liable for the loss sustained.
A： No， it's impossible. The goods were carefully packed and shipped here in excellent condition. I inspected them myself.
B： Then the damage must be caused at somewhere along the line where the goods weren't handled properly.
A： If so， the insurance company or the shipping company should be held responsible and as you know， the claim concerning insurance or transportation should be referred to the insurance company or the shipping company.
B： I know. But so far we haven't got the detailed information yet.
A： So， we have to wait for the surveyor's report and at the same time， we have to check the documents carefully. Only after receiving the detailed report， can we work out the way to handle the problem. What do you say?
B： I agree with you. I think it won't be long before we get the information. I'll advise you the result upon the conclusion of the investigation.
A： That's fine.
Dialogue B
A： Hello， Mr. Green. Have you received the surveyor's report?
B： Yes， Miss Weng. Today I have brought it with me together with the relevant shipping documents. We can have a detailed discussion on this matter and have a careful check over the relevant documents.
A： That's good. I'm sure we can settle the problem amicably through negotiations without resorting to arbitration.
B： I think so too.
A： Now let's sit down and have a look at the surveyor's report first.
B： Yes. Here you are.
A： Thanks… (reading the surveyor's report)， Oh yes， through a thorough examination and a careful inspection， twenty-four cartons of goods have been found seriously damaged. Inside these damaged cartons， the majority of the Men's Shirts contained have been water-stained or severely soiled… Oh， what a great loss!
B： Indeed， it is. According to the description of the letter I received from my home office， that portion of shirts are unsaleable. They are simply useless.
A： I trust so. It appears that the damage was caused sometime during the transhipment.
B： We haven't been able to pinpoint just what happened yet， but we are faced with the problem that part of the consignment is unacceptable.
A： It's understandable. That part should be compensated. The shipping company should be liable for their rough handling.
B： One more point， Miss Weng. The surveyor's report indicates that the problem was caused by inadequate wrapping which allowed the packages to work open during the unloading or loading process.
A： But as what I said several days ago， the goods were carefully packed and shipped here in excellent condition and I inspected them myself.
B： That might be true. But the packing in some of the cartons was not in ccordance with the contract stipulations. According to the contract， each of the cartons should be reinforced with double metal straps. We are sorry you have failed to do so， at least， part of the cartons were not reinforced with the said straps.
A： That seems hard to believe. How can that be?
B： If you don't believe， please look at the Surveyor's Report.
A： Perhaps， one of the workshops forgot to do the reinforce work. They must have taken it for granted that the goods were packed for the Hongkong buyers.
B： That might be.
A： All right. If so， we agree to settle your claims. But that should be after a negotiation with the shipping company， OK?
B： OK. But what are we to do with that part of goods damaged?Shall we return them to you， or hold them at your disposal?
A： I'll give you a definite answer after I consult with the manufacturers.
保险和索赔英语对话2W： Hello， Mr. Brown， how are you? It is nice to see you again.
B： How are you， Mrs. Wang. It certainly is a pleasure to see you again here. I hope you had an enjoyable trip from London.
W： The flight was really long， but it was comfortable so I do not feel very tired.
B： I am glad that you had a pleasant trip. I hope you are comfortably settled and find things at the hotel satisfactory.
W： Everything is perfect， thank you. Well， now， Mr. Brown， if you don't mind， I'll get to the point.
B： Okay. You want to take up the subject of the arbutus， don't you?
W： That's right. You see， Mr. Brown， you have probably been ad- vised of the serious damage done to the last consignment of 60 cases of arbutus. Upon its arrival in London on board the S.S. Cornea， it was found， much to our regret， that about 50% of the cases were leaking. Closer inspection by the Health Officers showed that the contents were considered unfit for human consumption.
—— 布朗先生，你好。很高兴再次见到你。
—— 王小姐，你好。很荣幸在这里又见到你。希望你从伦敦来一路 旅途愉快。
—— 飞行时间虽长，但客机非常舒适，所以也不觉得很累。
—— 我很高兴你旅途愉快。希望你住得舒适，旅馆设备都还觉得满意。
—— 谢谢你，一切都很好。噢，布朗先生，要是你不介意的话，现在咱 们就开始谈谈业务吧。
—— 好，你想谈谈杨梅的事，对不对?
—— 对。布朗先生，也许你已经知道最后一批60箱的杨梅严重损坏的 情况。“柯娜”轮一到达伦敦的时候，我们就遗憾地发现其中有一 半左右的箱子渗漏。经卫生检疫局官员仔细检查，认为 内装食品 不可供人们食用。
B： Just a minute， if you please， . Have your people in London discovered what were the exact causes of the leakage? It was rather a singular case， for thousands of tons of this product have been exported and this seems to be the only case of a
shipment being damaged en route.
W： I am sorry I have to say it was not en route. It was definitely damaged prior to loading onto the S.S. Cornea. You may think it a singular case， yet the fact remains that this has made it
necessary for us to file a claim on you. Here， Mr. Brown， I have brought along with me the certificate issued by the London Health Office. It speaks for itself. As to the causes， closer inspection and examination by our cargo-handling people revealed that the
leakage of juice was brought about damaged tins. They were
evidently broken through careless handling while being loaded onto the ship's hold in Sydney dock.
B： As I have said before， the whole business is most unfortunate. We have never come across such a case of damage during loading.
—— 王小姐，请稍等。请问伦敦的人有没有发现渗漏的确切原因?这件 事还只这么一次，我们已经出口好几千吨了，在中途损坏还是头一 回。
—— 很抱歉，我得说明，损坏不是在运输途中发生的。很明显， 损坏是 在装上“柯娜”轮号前发生的。你可能认为这事是头一回，可事实 不得不让我们向你们提出索赔。布朗先生，这儿是伦敦卫生检疫局 官员签发的证书，上面写得一清二楚。至于原因，我们经办装卸的 人仔细检查，结果发现果汁渗漏的原因是锡罐被损坏了。很明显是 在悉尼码头装船时，因搬运疏忽大意而造成锡罐受损的。
—— 我刚才讲过，整件事实在是很不幸。我们从未遇到过罐头在装船时 发生这样的损坏。
W： I have to remind you that our terms are C.I.F. port of London. While we have full confidence in your Commodities Inspection Bureau， this is a case that occurred after their sampling and analy- sis at the factory. And the broken tins through careless handling and deterioration of the contents en route brought about this state of affairs. Now， Mr. Brown， you are well aware that our business has just started this branch of activities and the loses thus sustained will be a blow to this department. I am sure you will think it fair on our part when we suggest that the total value of the parcel should be reduced by 50% and that you should give us an allowance by way of credit for the amount to be set against our future purchases of canned fruits from you.
B： To be fair to your company， I am directed by my Sydney branch to settle this issue with you amicably on the condition that you give us a certificate issued by your Health Department. Now that this is available， I think everything will be in order.
W： I am so glad to hear of your ready agreement. Your fairness in business dealing is unsurpassed. Shall we send you a letter confirming this?
B： As soon as you send us a letter confirming this conversation， we'll send you a reply immediately.
W： Thanks ever so much for your cooperation， Mr. Brown. Goodbye.
B： Goodbye.
—— 我不得不提醒你，我们的条款是伦敦到岸价。虽然我们很信赖你们 的商品检验局，可是损坏是在工厂抽样化验之后发生的，是由于搬 运不慎而锡罐破裂，中途食品变质所造成的。布朗先生，你很清楚 我们才开始经营这项业务，蒙受的损失将对业务部门是一个打击。 我们建议这批货从总价中削减百分之五十，并给予我们补贴，这款 项就用于将来向你们订购罐头水果时冲销，我相信你认为这样对我 们才是公平的。
—— 悉尼分公司派我来和你们公平友好地解决这件事，前提条件就是把 你们卫生部签发的证书给我们。现在证书已经有了，我想事情都会 解决的。
—— 听到你这么痛快地同意了，我很高兴。办理业务这么公平，真是无 法比啊。我们将寄信让你们确认好吗?
—— 我们一旦收到你们的信确认此次谈话，就会立即回复。
—— 万分感谢你的合作。布朗先生，再会。
—— 再见。
>>>下一页更多精彩“保险和索赔英语情景对话” 保险和索赔英语对话3W： Mr. Brown， I'd like to talk with you about something that is getting to be a problem. I'd like， if possible， to see it settled at this meeting.
B： What is it， Mrs. Wang?
W： It's about the quality of 300 cartons of dried mushrooms. They reached us two weeks ago， and were immediately examined after they arrived. To our astonishment， about 20% of them were moldy and in many cartons there were even small brownish bugs crawling in and out of the half- eaten mushrooms. We can't accept them in this state. They are unfit for human consumption. And the Medical Officer of Health has issued a ?Stop Notice?on them.
B： Is that so? So far we haven't had any complaint of this kind. Our mush- rooms have enjoyed a good reputation for their superior quality for years. We are really at a loss to understand why your lot was found moldy and worm-eaten. Have you any evidence?
W： Certainly. Here's a survey report by a well-known lab in London， whose testimony is absolutely reliable.
—— 布朗先生，我想和你谈谈快要发生的一件比较麻烦的事情。如果可 以的话，我想在这次会议上解决。
—— 王小姐，是什么事?
—— 是关于300箱干蘑菇的质量问题。两周前到的货，我们当即进行了 检查。令我们惊奇的是，大约20%的干蘑菇已发霉，甚至在许多箱 内有褐色小甲虫爬出爬进，有一半蘑菇已被吃掉。这样的货物我们 是不能接受的。它们不宜被人们食用。医药卫生官员对这些货物发 出了“停售通知”。
—— 有这么一回事?我们还从未收到过这样的抱怨呢。多年来，我们 的蘑菇因质量好而享有盛誉。这真叫我们难于理解，给你们的那批 货怎么发霉了，甚至被虫咬了。你有什么证据吗?
—— 当然有。这是伦敦一家有名的实验室的检验报告，他们的证词绝对 可靠。
B： Though everything may be as you say， there are many factors involved. What's more， your surveyors have not mentioned any cause for the damage.
W： The mushrooms were packed in small one pound plastic bags， sixty of these bags to a carton. It is stated on the surveyor?s report that external conditions of goods at the time of survey are all sound and intact. So it is obvious the cause of the damage is that the mushrooms were not completely dried before packing.
B： As you know， before shipment， the Commodity Inspection
Bureau inspected the goods in question. They concluded that the goods were well dehydrated from fresh and choice material and up to standard for export.
W： I think the Inspection Bureau at your end， when effecting inspection， only selected a few package at random —— these hap- pened to be up to the standard. The part that was not dried properly， most probably， escaped their attention. As the amount in question is only 20% of the whole shipment， I think it is only reasonable that you should compensate us for the loss.
—— 虽然事情可能象你所说的那样，但它牵涉到很多因素。况且，你方 检验员并没有提及造成损坏的任何原因。
—— 蘑菇每磅装一小塑料袋，每60袋装进一只木箱。检验员的报告中
说，检验时货物的外包装都是完好无缺的。所以很明显，造成损坏 的原因是蘑菇在包装前没有彻底干透。
—— 如你所知，这批货在装船前由商品检验局检验过。他们的结论 是，此货已很好地除去了水分，品质上等，达到出口的标准。
—— 我想你方商检局进行检验时，只随意地挑了几包，而这几包又 恰巧达到了标准。而没达到干燥程度的那部份可能就没被他们注 意到。由于波及到的数量只是整批货的20%，我想你方应该赔偿
我们的损失才算合理。
B： The inspection certificate， which is based on a random selection of 20% of the consignment as we've agreed on beforehand， is considered final and binding upon both parties. We do not accept any claims for compensation for loss incurred in transit， because you bought the goods F.O.B. Houston and on shipping quality， not on landed quality. Your claim， in our opinion， should be re- ferred to the insurance company， as the mishap occurred after shipment.
W： We've already got in touch with the underwriter. But they have refused to accept any liability. They attributed the accident to the effects of dampness during the long sea voyage.
B： That's a matter over which we could exercise no control， then. I'm afraid I have to insist that you approach the insurance company for settlement， that is， if you have covered this risk in your coverage.
W： To my regret， we failed to cover contamination. This is an unfortu- nate oversight on our part and a lesson to us.
B： Otherwise the insurance company would no doubt have enter- tained your case.
W： Well， live and learn. It seems we'll have to waive the claim.
—— 我们事前已有协议，任意抽取整批货的20%进行检验，其检验证明 最终对双方都具有约束力。因为你买的这批货是休斯顿港船上交货 价，以装船质量而不是以到岸质量为准，任何运输途中产生的损失 要求赔偿，我们都不予接受。我们认为，你们应该要求保险公司索 赔，因为损失发生在装船后。
—— 我们已联系过保险商，但他们拒绝承担任何责任。他们将此事故归 咎于长途海运中受潮的结果。
—— 那种事我们可控制不了。我们恐怕还得坚持这一点，就是你们联系 保险公司要求解决，如果你们投保了这个险的话。
—— 遗憾的是，我们没有投保“污染险”。不幸这是我方的疏忽，也是 一个教训。
—— 不然的话，保险公司毫无疑问将会接受索赔的。
—— 是的，活到老，学到老。看来，我们只好放弃索赔了。
保险和索赔英语对话：投诉与索赔4Mr. Lewis: Mr. Chen, we've received your notice of claim. That's why I came to Beijing to discuss the matter with you in person.
路易斯先生：陈先生，我们收到了你们的索赔通知。所以我到北京来和你们亲自讨论这件事。
Mr. Chen: Well, I know the making of complaints is an unpleasant business in the practice of foreign trade. But the present case is too serious to be overlooked, so that we feel we must file a claim on you.
陈先生：哦，外贸易中抱怨是件很不愉快的事。但现在这件事情十分严重，不容忽视，因此我们觉得必须向你们提出索赔。
Mr. Lewis: Let's first examine the details. You complained that 150 sets of medical instruments were terribly rusty. Is it really that serious?
路易斯先生：让我们先来看看具体细节。你们投诉150套医疗器械锈得很厉害。真有那么严重吗?
Mr. Chen: Yes. Upon its arrival at our port, they were immediately examined. We're very surprised to find that 150 sets of medical instruments were terribly rusty.
陈先生：是的。医疗器械一运到我方港口就被立即仔细检查过。我们吃惊地发现有15套医疗器械锈得很厉害。
Mr. Lewis: We were also surprised. I'd like to tell you that every instrument was subject to strict inspection before shipment. And before I left, I checked up on the condition of the shipment, and found nothing in our record indicating any rusty instrument.
路易斯先生：我们也很吃惊。我想告诉你们的是每套器械在装运前都经过严格检验。而且在我动身之前，我调查了这批货的情况，没有找到任何有关生锈器械的记录。
Mr. Chen: Then how could it happen that 150 sets of medical instruments got rusty.
陈先生：那么，怎么会有150套医疗器械生锈呢?
Mr. Lewis: The rust may be caused by many factors. I believe that rust could occur in transit. You know, the goods were bought on FOB basis. And it was you who booked the shipping space and had the goods insured. Therefore we regret very much we can't entertain your claim. In my opinion, your claim should be referred to the insurance company for compensation.
路易斯先生：生绣可以由很多因素造成。我认为生绣可能发生在运输途中。由于货物是以离岸价条件成交的，而且是你们订的船舱，也是你们为货物保的险。因此，很遗感，我们不能接你方的索赔，我认为，你们应向保险公司索赔。
Mr. Chen: Frankly to say, we've got in touch with the underwriters, but they have refused to take any liabilities. They attributed the rust to the effects of dampness during the long sea voyage.
陈先生：坦白地说，我们已与保险商取得了联系，但他们拒绝承担任何责任。他们认为生锈是由于长时间海运途中的潮湿天气造成的。
Mr. Lewis: That is a matter over which we could exercise no control. I'm afraid I have to insist that you approach the insurance company for settlement unless you have neglected covering this risk in your policy.
路易斯先生：这一事件我们无法控制。恐怕我们不得不坚持你们再与保险公司联系理赔，除非你由于疏忽在保险单中没有包括这一险别。
Mr. Chen: To my regret, we failed to cover the risk of rust. This is an unfortunate oversight. It seems we'll have to waive the claim.
陈先生：很遗憾，我们没有保生锈险。这一疏忽是一次不幸。看来我们不得不撤销这一索赔了。
Mr. Lewis: While I appreciate your correct attitude in this case, I feel sorry for you. Anyway, I hope everything will be smooth in our future business.
路易斯先生：我很欣赏你们对这一事情的正确态度，也感到很遗憾。不管怎么说，我希望在将来的交易中一切都会顺利。
Mr. Chen: I hope so.
陈先生：希望如此。
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