工作中接英语电话礼仪
电话英语对话怎么说呢?和外国人交谈，电话交谈，掌握一些电话英语对话中常用的礼貌用语还是很有必要的。你掌握了多少电话英语的表达方法呢，下面我们一起了解下：
STEP 1 Remember you're at work
First and foremost, remember you're at work. Now is not the time to call or email your long lost frat brothers, ex-girlfriends, or bookie.
STEP 2 Don't use speakerphone
Don't use your speakerphone unless it's completely necessary. Otherwise, it's just obnoxious.
Remember: background noise can be heard when you're on a conference call from home—and that includes toast popping, kettles whistling, and toilets flushing.
STEP 3 Keep voice mail short
When leaving a voice mail, keep it short—you are not auditioning for Hamlet. Just provide the essentials: your name, your number, and a BRIEF reason for calling.
Have your message ready before you call. Nothing is more annoying than listening to someone stammer while they try to formulate a coherent thought. And remember to enunciate so the person doesn't have to replay your message 25 times.
STEP 4 Include simple subject line
Always include a simple, straightforward description in your email subject line so its recipient can quickly assess if it's important, and easily relocate it later.
STEP 5 Be careful with email
Remember that an email doesn't convey a context the way your gestures, expressions, and tone of voice would. What you write in a playful way may come across as harsh or insulting to your reader.
Always spell-check your email before hitting 'send'; It's easy, and may just save you a lot of embarrassment.
STEP 6 Include explanation when forwarding
Forwarding an email to a co-worker? Always include a brief explanation so they're not left to ponder what you may want from them. If you're totally swamped, at least include "FYI".
Eighty-two percent of what you communicate on the phone is non-verbal—in other words, what you say is far less important than how you say it.
1.记住你是在工作
首先，记住你是在工作。现在不是打电话或发电子邮件给你长时间没联系的兄弟，前女友或赛马的时候。
2.不要用扬声器
不要使用扬声器，除非完全有必要。否则，是非常令人讨厌的事情。
记住：当你在家中进行商务电话会议时是可以听到背景音乐的——包括烘烤，水壶烧水的声音和厕所的冲水声。
3.语音信箱留言简短
当你在语音信箱留言时，一定要简短——你不是在为哈姆雷特试音。只说出精髓的内容就可以了：你的姓名，电话号码，和打电话的简洁原因。
打电话前先准备好信息。没有什么比接电话的时候要努力抓住中心思想更令人讨厌的了。记住发音要明晰，免得对方要把你的留言多次重播。
4.简单的主题
在邮件主题栏一定要列明一个简单，直截了当的描述，这样收件人就能迅速评估邮件是否重要，随后就能更方便地处理。
5.发送邮件要小心
要记住，电子邮件并不能表达你的肢体语言，面部表情和语音语调所能表达的内容。你以开玩笑的语气写的邮件在收件人看来可能是严厉的或侮辱性的。
点击“发送”按钮之前一定要检查一下邮件的单词拼写是否正确。这是很简单的工作，可以为你避免很多尴尬的场景。
6.转发邮件时附带解释
向一位同事转发邮件?一定要附带简洁的解释，这样他们就不需考虑你想让他们做什么。如果你实在是非常繁忙，至少要注明“请大家注意看一下”。
电话中沟通的82%的内容是非语言的——换句话说，你说的内容远远不如说的方式重要。
