要求:W has supplied receptionists and doormen for your company’s headquarters for over 5 years. Recently the standard of service they give has declined sharply. visitors have complained about the rudeness, being kept waiting and being misdirected. Write an email to the company:
1. Emphasizing the good relationship you have had in the past 2. Describing the unacceptable behavior of the staff 3. Insisting that changes are made immediately
Dear Mr J,
I am writing to express my deep concern at the standard of service given recently by your employees.[1]
We have been working within you for the last five years and have always been happy with the politeness and efficiency of the receptionists and doormen you have supplied. However, in the last month we have received the following complaints from visitors ro our headquarters:[2]
-doormen not opening the door (five complaints) -being kept waiting in the reception area for over 15 minutes (three occasions) -being sent to the wrong part of the building for an appointment (two occasions)[3]
The receptionist if the first part of the company that visitors have contact with. Consequently, a bad experience can give them a very negative impression.[4]
You will appreciate therefore, that we cannot allow the situation to continue. I would be grateful if you could replace the existing staff in the next seven days. We will monitor the new team closely and report back to you in a further two weeks. If you have any questions about the points I have raised, please do not hesitate to contact me.[5]
I look forward to hearing from you. Yours sincerely P
解析:这一栗子模仿上文,将邮件分成了五个部分。一句话表明来意,第二段示好之后委婉提出问题,下面具体指出问题所在。最后一大段包括两个部分,表明wrong stock对己方造成的损失,同时表示这一问题如果持续出现将不仅有损自己,还会损害对方公司的名声甚至将来的合作。注意,题目中要求写出如果问题得不到解决,自己将采取的行动,这里还可以更明确的写出,比如:If this problem continues, we might have no choice but to seek other partners.