职场英文口语 第56期:电话谈话技巧(2)

Good. Now, when the person has introduced themself – this is Mrs Smith or whatever, say: Hello Mrs Smith, how can I help you?

很好。现在，当一个人介绍她自己说我是史密斯女士或其他什么时，你要说：你好，史密斯女士，我能为你做什么吗？

Or, if you know them already, you might say: Hello Mrs Smith, how are you?

或者如果你已经知道他们是谁了，你可以说：你好，史密斯女士，你好吗？

Okay, what if Mrs Smith wants to speak to Tom but he's not there?

好的，如果史密斯女士想找汤姆说话，但他又不在怎么办？

You say: "I'm really sorry, he's not available at the moment. Can I take a message?"

你可以说：“我很抱歉，他现在不在，我能帮你留言吗？”

Or: "I'm afraid he's busy, shall I ask him to call you back?" Okay.

或者说：“恐怕他现在很忙，我能让他过会儿给你回电吗？” 好的。

And, to end a conversation, you can say: "Thank you for calling, goodbye."

对话结束时，你可以说：“谢谢你的来电，再见。”

Let's do another practice!

让我们再做一个练习！

Hello? Tip Top Trading.

你好？这里是 Tip Top Trading。

Hello, this is Mrs Smith.

你好，我是史密斯女士。

Hello Mrs Smith, how can I help you?

你好，史密斯女士，我可以帮你做些什么？

I'd like to speak to Tom please.

请让汤姆接电话。

I'm really sorry, he's not available at the moment. Can I take a message?

我很抱歉，他现在不在，我能帮你留言吗？