原汁原味商务英语播客第143课:打电话技巧(1)

Welcome back to the Skills 360 podcast.
欢迎回到技能360播客
Today, we’re going to take a look at an activity we do every day: talking on the telephone. We’ll look at how to start the call off on the right note by using a positive attitude, smiling over the phone, being polite, and speaking clearly.
今天，我们将探讨每天都会做的事：打电话交流。来看看如何用积极的态度，保持微笑，礼貌清楚地通过电话表达取消。

Discussion Questions：

1. How do you usually answer the telephone at work?
工作时，你经常怎样接电话？
2. What do you think a good telephone attitude involves?
你觉得一个好的打电话态度很重要？
3. What do you think it is okay to speak informally on the telephone?
你认为什么对正式打电话是有益处的？