苹果用户对视网膜屏幕问题表示不满

Thousands of Apple Macbook owners are campaigning for action over reported issues with the laptop’s retina screen are reporting "horrific stains" spreading across screens, in the forms of spots and patches。

数千名苹果电脑用户因报道的视网膜屏幕问题，共同采取了行动。他们表示屏幕上出现了“可怕的斑迹”，或是斑点或是斑块。

Phi Chong, a software engineer, told the BBC he has had to replace his screen twice in the last two years. He said he had been told Apple would not carry out further screen repairs。

软件工程师Phi Chong接受BBC采访时说道，过去两年间，不得不更换两次屏幕。此外，他还被告知，苹果公司将不再对屏幕进行进一步维修。

The firm told the users should contact its Apple support Macbook repair specialist indicated that this was not a common users who have been affected are concerned they will face expensive service fees once their warranties and/or extended AppleCare protection plans expire。

公司告诉用户应联系苹果支持中心。一名苹果电脑维修专家表示这并非是常见问题。但是受影响的用户担心，一旦超出保修期，将面临高昂的维修费用。

A website called "Staingate" has been set up by a group unhappy with Apple’s response. Some of them say they have been told they will have to pay $800 for repair work。

一些对苹果公司回馈不满的用户创建了网页Staingate。其中一些人表示被告知将支付800美元的维修费用。

A Facebook group formed by people experiencing problems with their Macbook screens has 1,752 members, and Staingate claims to have been contacted by more than 2,500 people so legal firm Whitfield Bryson & Mason has contacted the Facebook group offering to investigate。

1752名苹果电脑出现问题的用户共同组成了一个脸书网组织，网站 Staingate。该网站表示到目前为止有2500人互相联系。美国律师事务所Whitfield Bryson & Mason已开始与该脸书网组织联系，提供调查。

The group has also set up a petition on the website which asks Apple chief executive Tim Cook to "take immediate action" to address the people say problems with the screen can start appearing within a few months of purchasing the laptops。

该组织还在网站上，发起请愿活动，要求苹果总裁 Tim Cook就此“立即采取行动”。一些人表示购买之后的几个月中，屏幕就会出现问题。

While many people on the Facebook page are reporting that Apple stores around the world - including in Berlin, Hong Kong and New Zealand - are agreeing to carry out free screen repairs outside the warranty period, others said they had been told it was "cosmetic damage", which is not usually covered。

但是很多人在脸书网页上表示全球各地的苹果专卖地，如柏林、香港以及新西兰的苹果专卖店都同意在保修期外为用户提供免费屏幕维修，但是也有人表示这属于“外表损伤”，不包括在维修范围内。

Apple has not confirmed whether there is an issue with the screens, or what might be causing the damage. Its 2013 models seem to be worst affected, but there are online forums discussing the problem dating back to 2009.

苹果公司还未确认屏幕是否有问题，或者造成这种问题的原因。2013年的屏幕损伤最严重，但是2009年时网上就有网络论坛对此进行探讨。

"Customers who experience problems with their Apple products should contact AppleCare," a spokesperson told the BBC。

一名发言人接受BBC采访时表示：“发现苹果产品有问题的用户请于苹果售后联系。”