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As you might expect, the most popular activity is searching for information about goods or services, which takes up 86% of our time online. The second most popular activity is sending and receiving emails at 85%. Generally, men use it more than women, but one of the few activities that women are more interested in than men is looking for health-related information. 31% used the Internet for this as opposed to 24% of men.
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Supplier: Can I help you?
Customer: Yes, I'm calling because you've sent me 20 color ink cartridges instead of 20 black ones.
Supplier: I see. Can you give me your order number, please?
Customer: Yes, it's WJ92745.
Supplier: Yes, I'm very sorry about that. I'll send somebody round tomorrow with the black cartridges. Is that OK?
Customer: Yes, thank you.

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