客户旅游情景对话
在展位上，有位顾客向梅咨询旅游事务，打算预定旅游,接下来，小编给大家准备了客户旅游情景对话,欢迎大家参考与借鉴。
(M = May, C1= Customer1)
M: Hello, can I help you?
你好，需要帮忙吗?
C1: Er, yes, I took a brochure yesterday and now I'd like to book a holiday please.
呃，是的。我昨天拿了一本宣传册，现在我想
M: OK, which holiday are you interested in?
好多，你对哪个旅游感兴趣?
C1: Em, this one here, on page 34.
嗯，这个，34页上的。
M: Ooh, yes, that one's on special offer. You get a 10 percent discount, is that the one?
哦，就是现在打特价的，九折，是这个吧?
C1: Yes, that's the one.
对，就是这个。
M: Good. Could you please fill in this booking form. We need your full address and a deposit of 20 percent. You can pay by cash or credit card or cheque.
好的。请您填一下这张预定单。请填您的详细地址并交付20%的定金。您可以用现金、信用卡或是支票支付。
C1: I'll need a receipt.
我要收据。
M: Yes, of course. And within a week you should receive confirmation1 of your booking. We then need to receive the balance at least ten days before the holiday begins.
当然。一周内您会收到我们的确认信息。请在旅游开始十天前交付余款。
C1: Thank you very much.
谢谢。
M: OK, if you'd like to fill in this form...
好的，请您填一下这张表……
(M = May, T = Tony, C1= Customer1)
1)
T: Hello, can I help you?
你好，需要帮忙吗?
C1: Er, yes, young man. I want a holiday in Scotland1 please. I got this brochure2 yesterday and I want to book today.
呃，是的，年轻人。我想去苏格兰旅游。我昨天拿了这本宣传册，今天想预定一下。
T: Em? Scotland? We don't do holidays in Scotland, I'm afraid madam.
呃?苏格兰?恐怕我们没有在苏格兰的旅游线路，夫人。
C1: But it says in your brochure, young man.
但是你们的宣传册里有啊，年轻人。
T: Em, let me see. I'm sorry madam, this is not our brochure. I'm afraid you've made a mistake.
哦，让我看一下。抱歉夫人，这不是我们的宣传册，恐怕你弄错了。
C1: Young man, it says here...
年轻人，在这儿……
T: I'm sorry, I'm sorry. Perhaps you could try 'Norbrook Holidays', over there?
抱歉，抱歉，我想你可以去Norbrook Holidays旅游公司问一下，就在那边。
C1 [mumbling as she leaves] Young people nowadays...
现在的年轻人啊……
M: Oh dear! This conference3 hasn't been good for business.
天啊!这个会展可真不怎么样!
T: No, not really, it's been very quiet today. We've only had three bookings all morning!
是不怎么样，今天都没什么人来问。一上午只有三个客人来预定。
2)
(M = May, T = Tony, C2 = Customer2)
T: Yes, sir. Do you need any help?
你好，先生，需要帮忙吗?
C2: Er, yes. Can you tell me how much this holiday costs, please? On page 26?
呃，是的。这个旅游要多少钱?26页这个?
T: Em, yes sir. See there? It costs 858 pounds
哦，先生，在这里，858英镑。
C2: Ooooh, that's expensive! How long does it take?
哦，真贵啊!这个旅游要多长时间?
T: Em, it says there sir, 'This package takes two weeks'.
呃，这里，"旅行为期两周"。
C2: And when does it begin?
什么时候开始
T: It says here that it begins in September.
这里有说明，九月开始。
C2: Oh, I can't go in September! Er, do you do trips to Scotland?
哦，9月我去不了。嗯，你们有去苏格兰的旅游吗?
T: Er, no, not to Scotland, sir.
呃，没有，没有苏格兰的，先生。
C2: But I really want to go to Scotland.
可是我真的好想去苏格兰。
T: Er, I think you are looking for 'Norbrook Holidays', sir. Over there.
呃，我想你可以去Norbrook Holidays 公司问一下，就在那边。
C2: Thanks son.
谢谢你，年轻人。
T: This is such a waste of time! Why can't people read the brochures4?
真是浪费时间!他们就不能自己看看宣传册吗?
M: Oh, never mind. It's the last day tomorrow.
哦，别在意。明天就是最后一天了。
