职场生存法则:同事做事缺德 应如何处之

How to handle it: Colleagues ethically challenged?

同事缺德怎么办？

Dear Annie:I've never seen this problem addressed in your column before, but I'm hoping you and your readers can give me some pointers. I've been in my current job as a regional department head at a financial services company for about eight months now, and during that time I've repeatedly witnessed instances of less-than-ethical behavior on the part of both my immediate boss (who has been here for about 20 years) and a couple of the people under me.

亲爱的安妮：我从来没看到过你在专栏里讨论这个问题，但我希望你和你的读者能够给我一些指引。我担任一家金融服务公司的地区部门主管已经有8个月了，在此期间我多次发现同事的行为并不那么道德，其中甚至包括我的顶头上司（他在公司已经有20年的资历）和一些下属。

It seems that some of these practices are just part of the corporate culture here, since no one but me seems to have any objection to them. So far, I've been "going along to get along," basically turning a blind eye, but it's making me uncomfortable. I'd like to take action, but I'm not sure what to do. Reporting the misconduct to higher-ups seems politically unwise, especially since I'm still relatively new here and probably viewed as highly replaceable. Is there any way to blow the whistle without also having to look for another job? — Uneasy

某些行为看似已经成为公司文化的一部分，因为除了我，大家好像都对此见怪不怪了。到目前为止，我也只是“听之任之，和气生财”，睁一只眼闭一只眼，但心里却很不舒服。我想采取行动，但不知道该怎么做。向公司高层报告看起来不算明智，特别是我还是新人，很容易被替换。有什么办法可以让我揭露真相，同时又不必担心丢掉工作。——良心不安的人

Dear Uneasy:You've picked an interesting moment to ask. As you may know, the Securities and Exchange Commission announced a couple of weeks ago that it will pay out its first-ever bounty of $50,000 -- 30% of the amount collected in an enforcement action, which is the maximum allowed by law -- to an anonymous whistleblower who reported financial wrongdoing. This has raised concerns among employers (maybe even yours) that the prospect of a monetary reward will prompt people to report wrongdoing directly to the SEC, or another government agency like OSHA, without first alerting their bosses.

亲爱的良心：你提问的时机很有意思。证券交易委员会（Securities and Exchange Commission, SEC）在几周前刚刚宣布将向金融犯罪的匿名告发者发放其史上首笔赏金，这笔5万美元的奖金达到了法定的最高限额，为执法收益的30%。这条新闻让公司（可能也包括你的东家在内）担心，金钱回报会促使人们直接向证券交易委员会或者其它政府机构，如职业安全与健康管理局（OSHA）告发犯罪行径，而不是首先提醒老板。

Moreover, according to employment law firm Seyfarth Shaw, the number of whistleblower complaints to regulators has been climbing, up about 20% since 2008 -- but the number of cases that have been resolved has stayed flat, rising barely 0.5% over the same period. "Having so many open cases hanging around creates a really awkward situation for employers and employees alike," notes James Curtis, a Seyfarth Shaw partner in Chicago. "The statutes prohibiting retaliation against whistleblowers carry heavy penalties, so companies have to tread very carefully to avoid even the appearance of punishing an employee who has reported misconduct."

此外，根据专攻劳工法的律师事务所Seyfarth Shaw的数据，监管者收到的检举数量持续上升，从2008年以来了增加20%，但结案数量几乎不变，同期内仅上升了0.5% 。“这么多未结案的诉讼让公司和雇员都很尴尬，”Seyfarth Shaw驻芝加哥的合伙人詹姆斯•柯蒂斯指出。“法律严禁打击报复，对此类行为给予严厉处罚，所以公司都会小心翼翼地处理，避免给人留下惩罚告密者的印象。”

You don't mention whether the behavior you've witnessed is illegal, or whether it's merely unsavory. If it's the latter, here's a bit of background you might find intriguing: More than half (52%) of employees in companies with revenues of $5 billion or more say they have observed unethical (but usually not illegal) behavior by colleagues over the past 12 months, according to astudy by nonprofit research group Ethics Resource Center. At companies with sales of less than $5 billion, the percentage is 45%.

你没有提到你所见到的行为是违法的，还是仅仅违背道德。如果是后者，这里有些有趣的背景材料：根据非营利性研究机构伦理资源中心（Ethics Resource Center）的一项研究，在年收入不低于50亿美元的公司中，超过一半（52%）的员工声称他们在过去12个月中观察到同事有不道德（但通常并未违法）的行为。而对于销售额低于50亿美元的公司，这个百分比为45%。

That doesn't necessarily mean big-company employees are less ethical. The same study noted that, the bigger the company, the more likely it is to conduct formal ethics training, which makes people more aware of standards and expectations in this area, hence perhaps more likely to speak up about infractions.

这并不意味着大公司雇员就更缺德。因为该研究还发现，公司规模越大就越有可能进行正式的伦理培训，从而让员工更了解该领域的标准和期望，继而更有可能揭发违法行为。

Overall, the five most commonly cited forms of bad behavior were conducting personal business with company resources, spotted by 29% of employees polled; abusive behavior toward coworkers or subordinates (22%); lying to employees (21%); illegal discrimination (18%), and Internet abuse (17%).

总体而言，最经常被提到的5大不端行为包括：假公济私，29%的受访者发现过此类行为；凌辱同事或下属（22%）；对员工撒谎（21%）；非法歧视（18%）及滥用互联网（17%）。

Most alarming, the study says that retaliation against people who report wrongdoing to higher-ups is rising. More than one in five (22%) experienced some form of revenge in 2011, versus 12% in 2007, and 15% in 2009. The most common punishments: Being passed over for a raise or a promotion, being relocated or reassigned, or getting demoted, although "physical attacks against the reporter's property" jumped from 4% in 2009 to a startling 31% last year.

令人警醒的是，该研究发现，对向高层揭发不当行为的人实施打击报复的案例也在增加。2011年，每五个告密者中就有超过一个（22%）遭到了某种形式的报复，而2007年这个数字仅为12%，2009年为15%。最常见的惩罚包括：在加薪或升职时不予考虑，调离或调职乃至降职，更有甚者，“对告密者财物的实体攻击”从2009年的4%跃升到了去年的31%，令人咋舌。

So clearly, if you're going to inform on your colleagues, you need to tread carefully. Peter Handal, CEO of Dale Carnegie Training, suggests approaching your response in three stages. "First, with the people under you, if the misconduct is relatively minor, why not just have a conversation about it?" he says. "Let your direct reports know where you stand."

所以很明显，如果你要告发同事，一定要小心谨慎。戴尔•卡耐基培训公司（Dale Carnegie Training）的CEO彼得•韩铎建议按照如下的3个步骤来采取行动。“首先，对你的下属，如果只是小错，何不直接谈一谈？”他说。“要让下属明了你的立场。”

Take, for instance, using the Internet on company time. "If someone is doing a little last-minute shopping the week before Christmas, it's probably best to just overlook it," Handal says. "By contrast, if someone is looking at porn online in the office, you have a responsibility to put your foot down, in part because that could turn into a legally actionable situation, and in part because it's just totally inappropriate." In other words, as department head, you have the authority to make rules about what your team can or can't do on your watch -- so use it.

比如，在上班时间使用互联网。“如果只是在圣诞节前的一周做点紧急采购，你最好不闻不问，”韩铎说。“与此相反，如果某人在办公室浏览色情网站，你就有责任强力介入，除了可能造成法律后果，还因为那种行为实为不当。”换句话说，作为部门主管，你有权力制定规矩来规范团队的行为，那么就要使用这种权力。

With your boss, the situation is a bit more delicate. "Before you go to higher-ups to report anything, make sure you're right," Handal says. "Ask this person, 'Did I see you do what I thought I saw?' Phrase it as a question, and give the boss a chance to explain -- or, if the situation arose from a mistake, to correct it."

而如果对象是你的老板，情况就微妙得多。“在向高层报告之前，确保你的观察准确无误，”韩铎说。“直接问当事人，‘我想我看到你做了某事，我看错了吗？’用疑问句，并且给老板一个解释的机会；如果关系到犯错，也给他一个改正的机会。”

If that has no effect, proceed to Stage Three. "Report the misconduct to someone higher up in the company, and ask to remain anonymous and keep this conversation strictly between the two of you," Handal advises. "And again, phrase it as a question rather than an accusation. Say something like, 'Here's what I've noticed is going on -- how would the company handle that? What are the next steps?'"

如果这样的做法没有效果，那么进入第三阶段。“向公司高层报告不当行为，并要求保持匿名，对话应该严格保密，只有对话双方知情。”韩铎建议。“还是要使用疑问句，而不是直接指控。可以这么说，‘我发现这些情况……公司会如何处理？下一步会采取什么措施？’”

At that point, Handal says, "the company's formal procedure for dealing with ethical lapses -- and most big companies do have one -- kicks in. The ball is in their court now, so step back and let the process take over." If you've done that and nothing changes, he adds, "I'd think twice about continuing to work there."

到了这一步，韩铎说：“公司处理道德疏失的正式流程应该启动了，大多数大公司都有这样的流程。球到了他们的半场，你就该退避，让位于规章制度。”如果你做到这些，但还是一切照旧，他补充说，“那我就会仔细考虑是不是还要继续待在这里了。”

If the behavior that's bothering you is illegal, the sooner you speak up, the better. Senior management may not regard you as a hero, but you'll have earned at least some grudging thanks. Notes attorney James Curtis, "It's in companies' own best interest to nip illegalities in the bud. Too often, the CEO never hears about wrongdoing until the regulators are already involved, and then it's too late."

如果困扰你的行为属于违法行为，那么越快告发越好。公司高层也许不会把你当作英雄，但你至少也会得到一些不情不愿的感谢。律师詹姆斯•柯蒂斯指出：“把违法行为扼杀在萌芽状态最符合公司自身的利益。常常出现的情况是，直到监管者已经介入，CEO还从未听说过被调查的违法行径。到了那个时候，一切已经为时已晚。”

One more word about the Ethics Resource Center study: The most-observed shady behavior -- using company resources for personal purposes -- was also the least reported, red-flagged by only 38% of those who witnessed it. (Bribes to public officials, by contrast, got reported 77% of the time, and bribes to clients 79%.) That means people in your position are making plenty of judgment calls about what's worth reporting and what to let slide. The trouble with letting too much slide, of course, is that one day you wake up and you're Enron. Good luck.

伦理资源中心还有一个发现：假公济私除了是最常被发现的不当行为外，也最少被告发，只有38%的人会站出来。（作为对比，对官员行贿被告发的比例为77%，而对客户行贿更有高达79%的可能被告发）。不难看出，和你处于同样处境的人对于什么值得告发，什么可以容忍都有明确的判断。当然，如果这样的容忍没有底线，也许某一天你醒来，结果发现自己的公司突然成了第二个安然（Enron）。祝你好运。