酒店接待英语情景对话
英语对话教学是随着对话时代的到来应运而生的。它吸收了民主、平等的对话主义精神,又融合了语言学派的理论精华,是赋有旺盛生命力的教学形态。小编精心收集了酒店接待英语情景对话，供大家欣赏学习!
R=Reservation Clerk 预定员 G=Guest 顾客
R：Good morning. Room Reservations . May I help you?
您早，客房预订部，请问有什么可以帮助您?
G：Yes，I’d like to book a room.
我想预订一个房间。
R：Thank you， sir. For which date and how many guests will there be in your party?
谢谢您。要订在什么时候?您一行有多少人?
G：From April 16th to 20th my wife and myself.
4 月 16 日到 20 日。只有我和我太太。
R：From April 16th to 20th ?? which kind of room would you prefer， sir?
4 月 16 日到 20 日。请问您想预订哪种房间。
G：A Twin，please.
R：Could you hold the line please? I’ll check our room availability.(After a while ) Thank you for waiting ， sir. We have a twin room at US$180 per night， will that be all right?
请别挂断好吗?我来检查一下是否有空房间。(过来一会儿)让您久等了，先生。我们有空余的双床间，现在价格是每晚 180 美元，这样可以吗?
G：Ok， I’ll take it.
好的，我订了。
R：Thank you ，sir. May I have your name and phone number， please?
谢谢您，先生。您能告诉我您的姓名和电话号码吗?
G：Sure. May name is Aaron Johnson， and my phone number is 3242-5827.
没问题。我叫艾伦.约翰逊，电话是 3242-5827.
R：Mr. Aaron Johnson， phone number is 3242-5827.??Excuse me， how do you spell your first name?
艾伦.约翰逊，电话是 3242-5827。请问怎么拼写您的名字?
G：It’s double A，R，O，N.
两个 A，R，O，N。
R：Double A，R，O，N. Thank you，Mr. Johnson. May I have your arrival time on April 16th?
两个 A，R，O，N。谢谢您，约翰逊先生。请问您 4 月 16 日大概什么时候到酒店?
G：Around 9 p.m.
大约晚上 9 点。
R：Mr. Johnson， for the unguaranteed reservation， we can only hold the room by 6 p.m.， because it is the peak Season now. If you make a guaranteed reservation ，we can hold the room overnight. Would you like me to make a guaranteed reservation by credit card?
约翰逊先生，因为现在是旺季，我们酒店的非担保预订只能保留到下午 6 点。您若做了担保预订，我们可以整夜都保留您的预订。您愿意用信用卡做担保预订吗?
G：Fine. Do you accept American Express?
好的。你们酒店接受美国运通卡吗?
R：Yes. May I know the number?
接受，请问信用卡号是多少?
G：It’s 134986
号码是 134986.
R：Thank you， Mr. Johnson. You’ve made a guaranteed reservation at the Guangzhou xx Hotel， from April 16th to 20th for 5 nights. If you can’t arrive as schedule， please inform us before 6 p.m. on April 16th k you for calling and we look forward to serving you.
谢谢您，约翰逊先生。您已经在广州 xx 酒店办理了担保预订，从 4 月 16 日到 20 日，预住 5天。您若不能如其到达，请务必在 16 日下午 6 点前通知我们。感谢您的电话，我们期待能为您服务。
酒店接待英语情景对话2C=Front Office Clerk 前台服务员 G=Guest 顾客
C：Good evening. Front Office . Can I help you?
晚上好，这里是前台。有什么可以为您效劳?
G：This is Mrs. Stevenson， Room 1503. I’ve just checked in and I’m not happy with my room.
我是 1503 房的史蒂文森太太，刚入住的，我对房间不满意。
C：May I know what is wrong?
请问有什么问题吗?
G：The room is smelly and there is someone’s hair on my bed! I didn’t expect such thinhs would happen in your hotel.
房间有股难闻的气味，我的床上还有别人的头发!我没料到你们酒店会发生这样的事情。
C：I’m sorry to hear that. Mrs. Stevenson. I’ll send a housemaid to your room at once. She will bring air fresher and make up the bed again for you. We do apologize for the inconvenience.
很抱歉有这种事情，史蒂文森太太。我马上派一个服务员拿空气清新剂来，并且为您重新整床。
我们为给您带来不便道歉。
G：That’s fine. Thank you.
好吧，谢谢。
C：You’re welcome， Mrs. Stevenson. My name is Simon， and if there is anything else I can do for
you， please don’t hesitate to call me .
不客气，史蒂文森太太。我叫西蒙，如有什么我能效劳的，请尽管给我电话。
酒店接待英语情景对话3R: Good morning. Can I help you?
R：早上好。我能为您做些什么吗?
T: Good morning. I think there should be two rooms booked for us? In the names of Tony Marshall and May Hunter.
T：早上好。我们订了两间房，名字是托尼o马歇尔和梅o亨特。
R: Umm, just a moment.
R：请稍等。
T: We're attending the 'Sun, Sea and Sand' conference and exhibition.
T：我们是来参加"太阳、海洋和沙滩"会展的。
R: Well sir, I'm afraid you have nothing booked. All we have left are two small rooms at the front of the hotel. They will be a bit noisy I'm afraid, as there is a pub opposite.
R：抱歉，先生，你们没有预订过房间。我们现在还剩两个宾馆前面的小间。恐怕会有点吵，因为对面有个酒吧。
T: What? That's terrible! How did that happen? What do you want to do May? Should we find somewhere else?
T：什么?太糟糕了!怎么会这样呢?梅，你打算怎么办?我们去找其他宾馆吗?
M: Well, I suppose we have no choice, really. It's too late to find another hotel now. We'll just have to take them.
M：我觉得我们没有选择了。去找其他的宾馆太迟了。我们就住这两间吧。
R: Right, so that's all booked now. We'll need you to sign a credit card voucher in advance.
R ：好的，那么就订这两间房了。你们需要提前签一下信用卡的单据。
T: OK. Oh no, I can't seem to find my card. And where's my wallet?
T：好的。哦，不，我找不到信用卡了。我钱包哪去了?
M: Did you leave it somewhere? In the taxi?
M：你把它丢在哪了吗?出租车上?
T: Oh no! I think I did, I left my wallet in the taxi. I put it on the seat when we got in. Oh what a disaster!
T：哦，我想是的，我把钱包忘在出租车上了。我们上车的时候我把它放在座位上了。太糟糕了!
R: Careful sir, your briefcase!
R：先生，小心，你的公文包!
T: Aaagh! All over the floor. All my papers!
T：啊!我的文件散了一地!
R: Not to worry sir. We'll soon get them together.
R：别担心，我们马上就能收好。
T: Sorry, May. What a mess, oh what a mess! I'll have to phone the taxi company to see if they found my wallet. Em, by the way, can you lend me some change for the phone?
T：对不起，梅。太乱套了，太乱套了!我得给出租车公司打电话，看他们能不能找到我的钱包。哦，对了，你能借我点钱打电话吗?
M: OK. Here you are.
M：好的，给你。
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