去哪儿网惨遭航空企业集体封杀

Growing complaints about extra charges, refunds and issues related to ticketing are prompting airline companies to end ties with online travel agencies.

越来越多关于多收费、退票费用等涉及售票的投诉促使航空公司中止与在线旅行服务商的合作。

The latest to face the music is Qunar Cayman Islands Ltd, China's second-largest online travel agency, which saw its cooperation with China Southern Airlines, Hainan Airlines and Capital Airlines, the Beijing-based subsidiary of HNA Group, end abruptly on Dec 31, 2015.

最新遭到航空公司封杀的是国内第二大在线旅游服务商去哪儿网。2015年12月31日，南航、海航和海航旗下的北京分公司首航均突然中止与去哪儿网的合作。

Air China and China Eastern Airlines said on Monday they were closing their flagship stores on Qunar after repeated consumer complaints about Qunar.

国航和东航1月4日双双表示，由于不断收到消费者对去哪儿网的投诉，将关闭国航和东航在去哪儿网的旗舰店。

Qunar, when contacted for its response, confirmed the suspensions but said the issue was not about extra charges, but rather about air ticket ranking.

去哪儿网，当被联系到其对此作何回应时，该公司证实了这个消息，但表示这是由于订票次序问题而非额外收费。

"China Southern and Hainan Airlines insisted that we change the order of ticket display on our website from an order by price to a chronological order. However, we think that displaying tickets by the order of their prices is more suited to the typical booking search habits of users," it said.

“南航和海航坚持要我们在网页上按时间顺序而不是价格顺序排列机票。然而，我们认为用价格高低来排列机票顺序更符合大众用户订票的习惯。”去哪儿网对此作出表示。