作为经理遇到难题时如何化解

Being a manager is a heady position. But this role also comes with certain responsibilities and many anxieties.

Young managers may not have all the right skills needed to fulfill their managerial duties. If you've been a manager for a while, you may be getting frustrated that your company hasn't yet promoted you further. At various stages of your managerial tenure, different types of questions and doubts may linger in your mind.

Often, a frank conversation with your superiors, your peers or even your team members -- depending on the situation -- can help resolve your quandaries. Here are some other ways to tackle five common dilemmas that managers face in their jobs or in their careers.

Poor people skills

As a manager, one of your most important jobs is to communicate with and motivate your team members and also to deal with other team heads and higher-ups in your organization.

To do this effectively, it's essential that you have the ability to work and communicate with various types of people, including those junior and senior to you. That could be a challenge, particularly for someone who is an introvert.

One way to get more comfortable around people, especially your team, is to spend more time with them. Consider setting up a weekly lunch or coffee with your team members and use the opportunity to ask about their work and how it can be improved. Remember, you don't have to become their best friend.

At the same time, check if your organization has any programs to help out people in your situation. For instance, some organizations have programs in which the manager is 'assigned a buddy, mentor or can be coached on the skill he needs,' says Neetasha Joshi, senior vice president and head of human resources at Tata AIG Life Insurance Co. Ltd.

The challenge of decision-making

A manager's decisions can have an impact on an entire team, so your decisions are more important than ever before. But not all of us are born with good decision-making skills. How do you acquire them?

One way could be by observing your superiors in situations where they have to make decisions, says Alpana Sagar, vice president of human capital at Feedback Ventures, a infrastructure-service provider.

For tough decisions, ask your boss for specific guidance. It might help to read books on management and leadership skills, or maybe even take a leadership course.

When it comes to important decisions which will affect the entire team, try to canvass opinion from various parties including team members. What do they think would be the solution to a particular problem, you might ask? This can make them feel included in the decision-making process and may throw up some factors for you to consider which you might not have thought of yourself.

Career fatigue

After a few years on the job as a manager, there might come a time when you feel like you have stopped learning in your role and are stagnating. To counter this career fatigue, try to take on more responsibility or new initiatives to make your existing role more exciting.

If that's not a possibility, it might be time to consider another role in the company that you would like to take on. Figure out what skills would be needed for that role and 'then create a plan for how you want to build them,' said Praful Bhat, executive vice president of human resources at Godrej Agrovet Ltd, in an email response.

Sign up for company programs that train managers 'on new facets of the business or best practices,' says Inasu George, senior manager of business planning and transition at Fidelity National Financial India, a financial services company.

The Money question

This dilemma haunts professionals at various levels of their career.

You are ambitious and want to fatten your paycheck as soon as possible. You know there might be competitors who would pay you more and give you a better designation than you currently have. When does it make sense to jump ship?

Experts caution against being too hasty in changing jobs because in today's times it can leave a bad impression that you are money-hungry.

'First, look for a change in the same place and climb the ladder as much as (you) can,' says Ashesh Amin, director of apparel and retail at S. Kumar Nationwide Ltd. 'Improve yourself by managing and learning multiple roles.'

That will improve your market value within the organization, helping your chances for a better salary. If that doesn't happen, with your improved skills, you can get an even better job outside the organization at a later point.

Unmet expectations

You have been managing a team for a while and you feel ready to step up to the next level. Perhaps your company or boss had suggested a period of time after which you might be promoted and that has not happened. This may lead to restlessness and doubts.

To resolve this situation, first conduct an honest introspection of what you have achieved. Have you met the targets expected of you and gained the experience necessary?

Organizations often care more about the manager's depth of knowledge, rather than the number of years he or she has spent in the role, says Ms. Joshi of AIG.

Consider having a frank discussion with your boss. What else do you need to do to move to the next level? If he or she is not approachable, ask for feedback from peers, senior managers and even your team about how you are performing.

'Identify your strengths and weaknessesâ ¦before deciding a career development plan for yourself,' says Manmohan Bhutani, vice president of people and operations at Fiserv Inc, a provider of technology solutions.

If you still feel that you deserve the promotion and are getting stymied, it might be time to move on.管理岗位是个美差，不过同时也需要承担相应的责任和许多的烦恼。

如果你是一名资历尚浅的年轻管理者，你的烦恼也许是自己没能拥有完成管理职责所必需的才能。而如果你已经在管理岗位呆了有一段时间，你可能又会因为没有得到进一步提升而有挫败感。在管理生涯的不同阶段，你会面临不同的问题和疑虑的困扰。

通常，跟上司、平级管理者甚至你下属的团队成员──视具体情形而定──开诚布公地交谈一次，也许能帮助你解决困惑。以下是管理者在工作或职业生涯中常常会面临的五类困境，以及相应的应对之策。

跟人打交道的能力有所欠缺

身为一名管理者，你最重要的一项工作就是跟你的团队成员沟通、激发他们的斗志，以及与其他团队领导以及公司高层进行沟通。

要想高效完成这项工作，有一种技能是至关重要的，那就是：跟不同的人和谐共事、沟通，这些人的职位可能比你低也可能高过你。这是一项挑战，尤其是对于那些个性内向的人。

要想更自如地跟人相处，尤其是你的团队成员，一个方法就是多花时间与他们共处。可以每周跟团队成员共进一次午餐或者喝喝咖啡，利用这个机会问问他们手头的工作进展如何、怎样可以改进。切记，你大可不必成为他们的知心好朋友。

同时，请留意公司是否有项目可以帮到处于你这个位置的人。塔塔AIG人寿保险公司(Tata AIG Life Insurance Co. Ltd)资深副总裁兼人力资源主管乔希(Neetasha Joshi)说，比如，有些公司会有这样的项目，可以给项目管理者指派一个合作导师，或者可以为其提供必要的技能指导。

决策的挑战

管理者的决策会对整个团队产生影响，因此，升任管理者之后，你的决策就会变得前所未有地重要。可是，不是所有人都拥有与生俱来的良好决断力。那么怎样才能拥有这些决断力呢？

基础设施咨询机构Feedback Ventures人力资源副总裁塞格尔(Alpana Sagar)说，一个方法就是观察你的上司是如何做决策的。

面临艰难的决策时，向你的老板征询具体的指导。阅读有关管理和领导力的书籍都会有所帮助，甚至还可以去上一个领导力课程。

当你需要做出事关整个团队的重大决策时，努力征询多方面的意见，包括你的团队成员的意见。你可以问他们，关于某一个问题他们认为应该有怎样的解决方案？这样他们会感觉自己参与了决策过程，会提出一些你自己可能考虑不到的因素。

职业倦怠

在管理岗位做了几年之后，可能会面临这样一个时间节点，你感觉自己在目前的岗位上已经学不到新东西了，停滞不前了。应对这样的职业倦怠，可以试着去承担更多的职责和更多的开创性项目，让你对现有的工作产生更多的激情。

如果做不到这一点，那你也许可以考虑换一个自己愿意去做的新岗位。Godrej Agrovet Ltd公司的人力资源执行副总裁布哈特(Praful Bhat)在回复我们的邮件中写道，想清楚那个岗位需要怎样的技能，然后给自己列一个计划来培养这些技能。

印度富达国民金融公司(Fidelity National Financial India)负责业务规划及转型的资深经理乔治(Inasu George)的建议是，去申请公司那些能够在业务新领域及最佳实践方面锻炼管理者的项目。

收入问题

职场人士在职业生涯的不同阶段都会遇到这个难题。

你满怀雄心壮志，希望自己的待遇能够尽快提高。你知道目前所在公司的竞争对手可以给你开出更高的薪酬，给你更好的任命。什么时候才是恰当的跳槽时机呢？

专家的提醒是，不要轻易跳槽，因为在如今的时势之下，此举可能会给人留下你很贪财的不良印象。

S. Kumar Nationwide Ltd.公司的服饰零售总监阿明(Ashesh Amin)说，首先，要在原公司寻求转变，尽可能地往职场阶梯的高处爬升。通过尝试不同的岗位并坚持学习来提升自我。

在原公司的努力可以提升你在人力资源市场上的价值，帮助你得到更高的待遇。即便这一点没能实现，那你的技能也已经得到提升，以后你跳槽也能找到比现在跳槽更好的工作。

现实与期望的差距

你管理一个团队已经有些时日了，你觉得自己应该能够得到提升了。也许你的公司或老板允诺一段时间之后你会得到提升，最后却食言了。如此一来，你势必会产生烦躁和疑虑的情绪。

要解决这个问题，首先要切实地反省自己到底取得了怎样的成绩。你达到预期的目标了吗，获得必要的经验了吗？

AIG公司的乔希女士说，公司通常考虑更多的是管理者的知识深度，而不是你在一个岗位上的工作年限。

可以去跟老板进行一次坦率的交谈：要得到进一步的升迁你还需要在哪方面有所改进？如果没法跟老板谈，可以找你的平级管理者、比你资深的管理者甚至是你的团队成员，询问他们对你的表现的看法。

技术解决方案供应商Fiserv Inc公司负责人力资源和运营的副总裁布塔尼(Manmohan Bhutani)说，在做出职业发展规划之前，先要了解自己的强项和弱点。

如果你坚持认为自己应该得到提升却未能如愿，那么也许你真的是该另谋高就了。