舌尖上的美国(31):批评篇(上)

批评的话恐怕没有几个人爱听，万一说的不合适，吵起来也有可能。但是，工作真的做的不好的时候，该批评还是得批评。其实，批评也是门艺术。如何在批评的同时又不得罪人，今天我们就一起好好来研究研究。

Avoid direct accusations

Phrases like “You’re wrong!” and “Your presentation was terrible!” have no place in effective criticism. In fact, it’s best to leave the word “you” out, if at all possible. Personal attacks make people feel defensive, and then they won’t really listen to anything you have to say.

避免正面指责

一些表达的方式像是”You’re wrong!”及”Your presentation was terrible!”皆不是有效的批评。事实上，如果可能的话，舍去“你”这个字。个人攻击将使人们会使人自我防御，然后他们将不会听进去你说的任何话。

Soften with compliments

Before starting with the criticism, warm the person up with compliments. If you are discussing their work, find several things you truly like about what they have done. For example, “I enjoyed your presentation today. You presented a lot of good and helpful information in it, and I can tell you put a lot of effort into it. I appreciate your hard work.” This will lower their defenses and make them feel appreciated.

说些和蔼赞美的话

在给予批评以前，先说一些赞美的话给对方暖身暖身。如果你正在探讨他人的工作，找一些你真的喜欢他们所做过的事。例如：”I enjoyed your presentation today. You presented a lot of good and helpful information in it, and I can tell you put a lot of effort into it. I appreciate your hard work.”这将减少他们的防卫自己并让他们有欣慰之意。

Don’t continue with “but”

However, a short, vague compliment followed by “but” such as “It was a helpful talk, but you really need to improve your presentation skills” won’t do much to help the process. After you’ve shared your compliments, allow them time to be absorbed. Immediately following your compliment with a “but” will destroy all you’ve tried to accomplish by making your praise seem false and insincere.

切勿使用’but

不管如何，由一些’but’的简短模糊赞美，将对于事情不会有太大的帮助。在你已经分享你的赞美之后，允许他们有吸收它的时间。立刻接着马上