去年我国消费者投诉增幅创5年新高

The State Administration for Industry and Commerce, China's market watchdog, has reported an 11.1 percent rise in consumer complaints last year, with the Most received for automobile parts and servicing and mobile phones. The total number of complaints filed with the SAIC hit 12.9 million, a five-year high.

国家工商行政管理总局，也就是中国市场监管机构近日公布的数据显示，去年该局共受理消费者投诉同比增长11.1%，受理最多的就是关于汽车部件投诉、服务业投诉和移动电话投诉。受理投诉总数量达到129.11万件，创五年来新高。

Most individual grievances focused on quality, contracts and post-sales services, with high rises too in the quality of contracts and on allegations of misleading advertisements.

消费者投诉涉及的问题主要集中在质量、合同和售后服务方面，在合同的质量和误导广告的指控方面，也有了大幅度的上升。

The most-complained-about categories were daily necessities (160,600), telecommunications networks (124,900), transportation (93,500) and food (66,500). Those combined took up 74.9 percent of total volumes.

投诉最多的是关于日常用品的，达到了160600件。电信网络投诉达到97800件，交通投诉93500件，食品投诉66500件。这些合计占总投诉的百分之74.9。

Within the all-important services sector, the top five most-complained-about areas were distance shopping, residential services, telecommunication, online services and repairs.

在最重要的服务领域内，投诉数量排名前五的行业分别是网上购物，住宅服务，电信，在线服务和维修。

Complaints about mobile phones and automobiles and parts rose to 122,800 and 75,700, up 9.7% and 37.3%, respectively.

移动电话投诉12.28万件，同比增长9.7%；汽车及零部件投诉7.57万件，同比增长37.3%。