365天实用商务口语 第48期:接听订餐电话

Do you want to make a reservation for tonight?

您是想预订今晚的餐位吗？

What time would you like your table?

请问您想订几点的餐位？

For how many people, please?

请问要订几个人的餐位？

You need a table for six at 8:00, right?

您八点钟需要一张供六人用餐的桌子，对吗？

We can book you a private room for up to ten people.

我们可以给您订一个供10人用餐的包间。

Would you like smoking or nonsmoking?

您想在吸烟区还是非吸烟区？

There is no table by the window available.

没有靠窗户的桌子了。

I'll call you if there is a table.

如果有桌子了，我就给您打电话。

I'm afraid we are fully booked for tonight.

恐怕今晚的餐位已经订满了。

We look forward to having you with us tonight.

我们期待着您今晚大驾光临。

Accepting a Reversation Over the Telephone

接听订餐电话

Good afternoon. Ginger's Restaurant. May I help you?

下午好。金吉餐厅。需要帮忙吗？

Yes. I'd like to book a table for Friday evening please.

是的。我想预订一张周五晚上的餐桌。

Certainly. For how many people?

当然可以。要订几个人的餐位？

We'll be eight or nine people. Could we book a private room?

有八九个人吧。可以订包间吗？

I'll just check. At what time on Friday evening?

我看看。周五晚上几点？

About 7:30.

大概七点半。

OK. That's fine. We can book you a private room for up to ten people at that time. Could I have your name please?

好的。我们可以给您订一个供10人用餐的包间。请问您叫什么名字？

My name is Jenny. My phone number is 75397382. That's confirmed then. 7:30 on Friday.

我叫珍妮。我的电话号码是75397382。那就确定了，周五晚上七点半。

Yes. Do you intend to order a la carte or will you be having our seafood buffet?

好的。您是点菜呢，还是选用我们的海鲜自助餐呢？

Oh. we'd like the buffet please. We've heard it's very good.

哦，我们想要自助餐。听说这儿的自助餐很好吃。

[qh]

1.“a la carte”源自法语，兼有形容词和副词的词性，表示“（菜）单点的”或“单点菜地”，例如：Food in this restaurant is a la carte.（这个饭店里的饭菜需要单点。）I often eat a la carte in a restaurant.（我在饭店吃饭经常单点菜吃。）与“a la carte”相对的是“table d'hote”，该词是名词，表示“套餐”，例如: Table d'h6te in a restaurant costs a fixed price and there are only a limited number of dishes to choose from.（饭店里套餐的价钱是固定的，能选择的菜的数量也很有限。）I'd like to see the table d'hote menu first.（我想先看一下套餐的菜单。）[qh]

文化洗礼[qh]

接听订餐电话的注意事项[qh]

1.铃响三声之内接起电话。使用标准服务用语：“Good morning/afternoon/evening. ( This is ) XX Restaurant. May I help you?"（早上好，下午好，晚上好！XX餐厅。请问有什么可以为您效劳的吗？）[qh]
2.电话铃声响起超过三声后接听的应向客人致歉！“Sorry to have kept you waiting.” （对不起，让您久等了。）[qh]
3.尽量不要让客人空等电话。需要查询时，要询问客人是愿意等候还是希望服务生在特定时间内打回电话：“Please hang on a minute. I'll check it for you.”（我帮您查一下，请稍等。）"Would you like to wait a moment or let me call you back later? "（请问您是愿意稍等一会儿，还是待会儿我给您打过去？）[qh]
4.信息记录完成后向客人复述一次："May I repeat your order for you?"（我重复一下您的订单好吗？）然后请客人确认，并再次询问客人还有什么要补充的。"Is there anything else?"（请问您还有什么需要我放劳的吗？）[qh]
5.听不懂或者听不清客人讲话时，应请客人重复：“I beg your pardon?” （请再说一次好吗？）"Sorry, can you repeat it?"（抱歉，请您再说一次好吗？）或者请经理来听，“Could you wait a moment? I will ask our manager to talk with you.”（请稍等一下好吗？我请经理来跟您谈。）不明白的千万不要随意主观判断，以免误会了客人的意思。[qh]
6.接打电话时要保持正确的姿势，集中精力回答电话。不能一边吃东西一边讲电话。说话的时候要慢而清晰，并始终保持微笑。[qh]
7.通话结束时，无论是否达成预订都应礼貌地向客人致谢："Thank you for calling. We look forward to having you with us." （谢谢您致电本店。期待您的光临。）[qh]